Know how the platform and our services work before you proceed.
These Terms explain the relationship between Takedistributorship.com and its visitors, registered users and service clients—including service scope, cooperation, payments, refund conditions and grievance support.
About these Terms of Use
Takedistributorship.com is a brand of Hello Buyer Group. We operate as a digital-first business-opportunity consultancy and facilitation platform serving entrepreneurs, distributors, super stockists, C&F applicants, brands and other business users across India. For a paid engagement, the business or legal name and applicable tax details stated on the official invoice identify the service provider for that transaction.
These Terms apply to use of the website, enquiry forms, consultation, profile registration, communications and services. A paid package or customised assignment may also have a proposal, service confirmation, invoice, email acceptance or other written terms specific to that engagement.
The essentials before using a service
We provide consultancy, discovery, profile, introduction, coordination and related services—not a brand appointment guarantee.
Accurate information, timely responses, meeting participation and honest feedback are essential to service delivery.
Package deliverables, payment triggers and refund eligibility come from the accepted service confirmation.
The relevant brand controls selection, appointment and its commercial relationship with an applicant.
When these Terms become applicable
- By accessing or using the website, submitting an enquiry or profile, requesting consultation, accepting a service in writing, making a qualifying payment or allowing service activation, you agree to the terms applicable to that activity.
- Electronic communications and records—including email, authorised WhatsApp communication, digital forms and payment-linked acceptance—may evidence instructions and acceptance where recognised by applicable law.
- An individual user must be at least 18 years old and legally capable of entering a binding arrangement. A person acting for a business confirms that they have authority to provide information and accept applicable terms on its behalf.
- A revised website version applies prospectively to continued website use and to services accepted or renewed under that version. It does not by itself rewrite the specific commercial terms of an earlier paid service.
- If you do not agree with these Terms, do not submit a service request or use a paid service. You may contact us for clarification before accepting or paying.
A digital-first consultancy and facilitation service
Our team primarily delivers services through online systems, email, phone, WhatsApp, digital documents and remote coordination. In-person access or a physical meeting is not included unless separately confirmed in writing. You can learn more about this model on our Cloud Office page.
We may provide opportunity discovery, consultation, profile evaluation, introductions, contact coordination, meetings, follow-up, lead or visibility services and related support. Unless expressly stated in a signed written agreement, we are not the manufacturer, brand owner, seller, purchaser, distributor, super stockist, C&F agent, franchise grantor or contracting representative of a third-party brand.
A brand independently controls its eligibility criteria, interest, meeting, due diligence, selection, appointment, commercial offer, supply and continuing relationship. An introduction or Positive Opportunity is therefore not the same as a final appointment or guaranteed business outcome.
Your accepted service confirmation defines delivery
- Package scope: categories, territories, service period, lead quantity, meetings, profile work, visibility, support, milestones and exclusions are only those stated in the applicable written service confirmation.
- Activation: a service normally begins after the required qualifying payment, information and documents are received and activation is confirmed. A different start date may be stated in writing.
- Active period: benefits are available only during the stated service period unless an accepted term expressly continues them beyond expiry.
- Availability: categories, territories, brand openings and time-sensitive opportunities may change. We may use a reasonably suitable alternative when an exact opportunity is no longer available, subject to the accepted service scope.
- Renewal: renewal is not automatic. To reduce interruption, contact us before expiry. Availability, price, scope and terms may change for the renewed period.
What common service statuses mean
An opportunity or brand has been communicated for evaluation. This does not confirm interest or appointment.
The client is still considering the brand and requires more time. After selecting Need Time, the client must provide final Positive or Negative feedback within three working days. Need Time may be selected only once for the same brand or opportunity and cannot be submitted again unless the Company approves an exception in writing.
Positive means the client confirms that they are interested in the brand and ready to proceed or start work, subject to the brand's independent acceptance and final written commercial terms.
Negative means the client is not interested in proceeding with the brand. After Negative feedback, we may release the brand or opportunity to another client. During the client's active membership period, the client must not contact, negotiate with or enter into a direct or indirect business arrangement with that introduced brand without our prior written approval.
Except for a Positive status automatically recorded under the three-working-day rule above, Positive, Need Time and Negative feedback may be submitted only by the client through the client's registered communication channel after the client has attended the relevant meeting or completed a direct business discussion with the introduced brand. Once the client submits Positive feedback, or Positive is automatically recorded under the rule above, the entire outstanding service balance becomes payable on the same day in accordance with the accepted service confirmation. If an accepted service confirmation defines an additional status or a more specific operational process, that written provision will apply to that service.
Timely, accurate cooperation is part of the service
- Provide complete and accurate contact, location, budget, category, infrastructure, experience, business and verification information, and promptly report a material change.
- Remain reasonably reachable through the registered contact channels during the active service period and respond to time-sensitive opportunities.
- Attend confirmed meetings or provide reasonable advance notice when rescheduling is necessary.
- Provide honest written feedback about each relevant interaction. After selecting Need Time, final Positive or Negative feedback must be submitted within three working days; otherwise the status will automatically be recorded as Positive. Need Time cannot be selected again for the same brand or opportunity unless approved in writing.
- Inform us when meaningful progress, acceptance, appointment, commercial discussion or commencement occurs with an opportunity introduced through the service, so records and support remain accurate.
- Use brand contacts and business information only for the intended evaluation and do not misuse, resell, mass-distribute or publish confidential contact information.
Every payment must have a clear purpose and official record
Fees paid to Takedistributorship.com are for its own disclosed consultancy, platform, lead, profile, visibility, coordination or related services. Applicable taxes may be added or included as stated in the official proposal or invoice.
We do not request or collect money on behalf of a brand for appointment, security deposit, product supply or stock purchase. A direct commercial payment to another party requires independent verification and its own written terms.
- Payment instructions for our services must be verified through an official proposal, invoice or authorised company email. The beneficiary for our services must be HELLO BUYER. If any different beneficiary is ever proposed, do not pay until an updated invoice is received and the instruction is independently reconfirmed through the published helpdesk or business number.
- Official service emails normally use the domains @hellobuyer.in or @takedistributorship.com. A payment instruction, fee change, refund promise or service-term change received through another address must be reconfirmed through the helpdesk before reliance.
- Request and retain the applicable invoice, receipt or payment acknowledgement.
- When Positive feedback is submitted by the client, or Positive is automatically recorded under Section 04, the entire outstanding service balance becomes payable on the same day in accordance with the accepted service confirmation. Any additional payment trigger, such as a qualified meeting, applies when stated in the accepted service terms.
- Service may be paused for an overdue amount. A late fee applies only if its amount or calculation basis was disclosed in the accepted service terms or invoice and is permitted by applicable law.
Refund eligibility depends on the service accepted
Different services involve different delivery models. The refund or cancellation terms shown in the accepted proposal, service confirmation or invoice apply to that engagement. The following explains the public framework for commonly referenced packages:
Conditional 90-day refund benefit
Where the accepted Prime service expressly includes this benefit, 100% of the qualifying advance amount paid under that offer may be refundable without interest if no Positive Opportunity, as defined for that service, is recorded within the applicable first 90 days. The period begins on the date the qualifying cleared advance payment is received, unless the accepted service confirmation expressly states a different start date.
Fees generally become non-refundable after activation
Lead delivery, listings, visibility, profile work, digital setup and similar services involve work or access that begins after activation. Their fees are generally non-refundable once delivery or performance has started, except where the accepted written terms provide otherwise or a remedy is required by applicable law.
Conditions for a Prime 90-day refund claim
Where applicable, eligibility requires all conditions stated in the accepted Prime confirmation, which may include:
- No qualifying Positive Opportunity was documented during the relevant 90-day period.
- The client supplied accurate information and remained reasonably available for communication, meetings and feedback.
- The client did not place the project on hold or remain non-responsive after three documented reminders in a manner that prevented service delivery.
- The client did not accept, commence, contract with or conceal material progress with an opportunity introduced through the service.
- The qualifying advance was successfully received and was not reversed, charged back or otherwise invalidated, and no material breach remained unresolved.
- The claim is submitted through the official helpdesk with the registered details and supporting service records.
Keep registered contact details current
- Service communication may take place through registered email, phone, WhatsApp, live chat, forms, CRM updates or another authorised digital channel.
- A notice sent to the registered contact details is treated as delivered in the ordinary course unless the sender receives a delivery failure or applicable law requires another method.
- Calls may be monitored or recorded for quality, training, service records, security and dispute handling where notified or otherwise permitted.
- We may send relevant service updates and requested opportunity communications. Promotional communication preferences may be managed by contacting us or using an available opt-out method.
- Users are responsible for safeguarding access to their email, phone and messaging accounts and for promptly reporting suspected unauthorised use.
Use only content you are authorised to provide
A user retains the rights they lawfully hold in profile information, images, documents, logos and other content submitted by them. The user grants Takedistributorship.com a non-exclusive, limited permission to store, reproduce, format, communicate and share that content as reasonably necessary to operate the website, deliver the requested service, create an authorised listing or connect the profile with relevant recipients.
The user confirms that submitted content is accurate, lawful and does not violate another person's privacy, confidentiality, copyright, trademark or other rights. We may remove or restrict disputed content while reviewing a credible complaint.
The website design, original text, platform materials, databases, branding and service resources owned by Takedistributorship.com or Hello Buyer Group may not be copied, scraped, republished, sold or commercially exploited without permission. Third-party brand names and trademarks remain the property of their respective owners.
Personal information is handled under the Privacy Policy
Personal information does not become the Company's property merely because it is submitted. It is collected, used, shared, secured, retained and managed for relevant purposes as explained in our Privacy Policy and applicable law.
Where a requested service involves introducing a profile to a relevant brand or business recipient, the information reasonably needed for that purpose may be shared as described in the Privacy Policy.
Users should not send passwords, PINs, OTPs, full payment-card credentials or unrelated sensitive information. Each party should protect non-public commercial information received through the relationship and use it only for the intended purpose, except where disclosure is authorised or legally required.
The platform must be used lawfully and professionally
Users must not use the website, services, contacts or communication channels to:
- Impersonate another person or business, submit false documents, hide a material fact or misrepresent authority, identity, experience, investment or commercial intent.
- Commit or facilitate fraud, money laundering, unlawful payments, harassment, threats, extortion, discrimination or another illegal activity.
- Upload malware, attempt unauthorised access, interfere with security, automate abusive requests or disrupt the website or service.
- Scrape, harvest, resell, spam or misuse profiles, leads, phone numbers, brand contacts, content or platform data.
- Publish knowingly false allegations, fabricated evidence, fake testimonials or manipulated reviews. This does not restrict honest feedback, lawful complaints or the exercise of a legal right.
- Share content that is defamatory, obscene, infringing, deceptive, harmful or otherwise prohibited by applicable law.
Evaluate the final opportunity and agreement independently
Before signing, paying or investing, verify the relevant party's legal identity, GST status, authority, beneficiary, appointment letter, territory, exclusivity, investment, deposit, stock, margin, targets, credit, returns, expiry, termination and dispute terms. Consider independent legal, tax, accounting or industry advice for a material commitment.
Takedistributorship.com cannot control a third party's statements, conduct, financial capacity, product quality, supply, future policy or performance. Client reviews describe individual experiences and do not guarantee identical results. The detailed boundaries are explained in our Disclaimer.
When service access may be paused or ended
We may pause, restrict or terminate a profile, communication channel or service for a material breach, overdue payment, unlawful conduct, abusive behaviour, security risk, false information, misuse of data, repeated non-cooperation or a legal requirement.
Where practical, we will identify the concern and allow a reasonable opportunity to correct it. Immediate action may be taken when delay could create fraud, safety, security, legal or material business risk.
On expiry or termination, future service delivery and access may stop. Accrued payment obligations, confidentiality, intellectual-property protections, dispute provisions and other clauses intended to survive will continue. Any refund question remains governed by the applicable refund terms and mandatory law.
Reasonable boundaries for platform and commercial risk
We aim to perform accepted services with reasonable care according to their written scope. We do not warrant uninterrupted website availability, error-free third-party information, a particular brand response, appointment, conversion, profit, turnover, margin, return, exclusivity, territory or completion timeline.
To the extent permitted by applicable law, Takedistributorship.com and Hello Buyer Group are not responsible for indirect, incidental, special or consequential loss arising from general website reliance, a third party's act or omission, an independently entered commercial arrangement, market conditions or an event outside reasonable control. Responsibility directly connected with a paid service is also subject to its accepted written terms.
A user is responsible for loss, claim or reasonable cost caused by their unlawful conduct, unauthorised content, deliberate misrepresentation or material breach, to the extent established under applicable law.
Use an official channel so the matter can be documented
For a service question, payment verification, complaint or grievance, include your registered name, mobile number, service or invoice reference, a clear description and relevant supporting records. Do not include passwords, OTPs or full payment-card credentials.
We aim to acknowledge a properly submitted grievance promptly and ordinarily work toward resolution within 30 days, subject to the matter's complexity, required verification and applicable law.
How these Terms are interpreted and updated
- Good-faith resolution: before starting formal proceedings, the parties should ordinarily provide written details and a reasonable opportunity to resolve the issue through the grievance channel.
- Governing law: these Terms are governed by the laws of India. Subject to mandatory jurisdiction and statutory rights, courts at Delhi will have jurisdiction over disputes connected with these Terms or services.
- Force majeure: a party is not responsible for delay caused by an event beyond reasonable control, provided reasonable steps are taken to reduce the effect and resume performance when practical.
- Severability: if a provision is found unenforceable, it will be limited or removed only to the necessary extent and the remaining provisions will continue.
- No waiver: delay in enforcing a right does not automatically waive that right.
- Assignment: a user may not transfer a paid service or its benefits without written approval. We may transfer operational responsibilities as part of a genuine business restructuring, subject to applicable obligations.
- Entire framework: these Terms and the connected accepted documents form the agreement for the relevant service and replace inconsistent informal discussions on the same subject.
- Updates: we may revise the website Terms for future use, new services, renewals or changes in services, practices or law. Publication of a revised website version does not by itself alter the specific terms already accepted for an active paid service; those terms change only through written agreement or where applicable law requires a change.
Important points in simple language
Does a Positive Opportunity mean final appointment?
No. Positive records that the client is interested in the brand and ready to proceed or start work. Final appointment and commercial acceptance remain the relevant brand's independent decision.
What happens after selecting Need Time?
The client must submit final Positive or Negative feedback within three working days. If no final feedback is submitted in that period, the status is automatically recorded as Positive. Need Time can be selected only once for the same brand or opportunity unless the Company approves an exception in writing.
Can service be paused for non-response?
Yes. Timely participation is necessary. A prolonged absence or three documented unanswered reminders may lead to a pause under the accepted service terms.
Which document controls a refund?
The refund provision in the accepted proposal or service confirmation, read with these Terms and mandatory law, controls the specific engagement.
Does the platform collect brand deposits or stock payments?
No. Our payments are for our own services. Independently verify any proposed commercial payment to a brand or another party.
Have a question about your service terms?
Ask for clarification through an official channel before payment or activation, and retain the written response with your service records.
