Know how the platform and our services work before you proceed.
These Terms explain the relationship between Takedistributorship.com and its visitors, registered users and service clients—including service scope, cooperation, payments, refund conditions and grievance support.
About these Terms of Use
Takedistributorship.com is a brand of Hello Buyer Group. We operate as a digital-first business-opportunity consultancy and facilitation platform serving entrepreneurs, distributors, super stockists, C&F applicants, brands and other business users across India. For a paid engagement, the business or legal name and applicable tax details stated on the official invoice identify the service provider for that transaction, referred to in these Terms as the Company, we, us or our.
These Terms apply to use of the website, enquiry forms, consultation, profile registration, communications and services. A paid package or customised assignment may also have a proposal, service confirmation, invoice, email acceptance or other written terms specific to that engagement.
The essentials before using a service
We provide consultancy, discovery, profile, introduction, coordination and related services—not a brand appointment guarantee.
Accurate information, timely responses, meeting participation and honest feedback are essential to service delivery.
Package deliverables, payment triggers and refund eligibility follow the accepted service confirmation read with these Terms.
The relevant brand controls selection, appointment and its commercial relationship with an applicant.
When these Terms become applicable
- By accessing or using the website, submitting an enquiry or profile, or requesting consultation, you agree to the terms applicable to that activity. For a paid service, the applicable service terms must be made available before acceptance. Written acceptance, a qualifying payment made after disclosure of those terms, or an express instruction to activate the service may evidence acceptance. A website visit or enquiry alone does not create a payment obligation.
- Electronic communications and records—including email, authorised WhatsApp communication, digital forms and payment-linked acceptance—may evidence instructions and acceptance where recognised by applicable law.
- An individual user must be at least 18 years old and legally capable of entering a binding arrangement. A person acting for a business confirms that they have authority to provide information and accept applicable terms on its behalf.
- If you do not agree with these Terms, do not submit a service request or use a paid service. You may contact us for clarification before accepting or paying.
A digital-first consultancy and facilitation service
Our team primarily delivers services through online systems, email, phone, WhatsApp, digital documents and remote coordination. In-person access or a physical meeting is not included unless separately confirmed in writing. You can learn more about this model on our Cloud Office page.
We may provide opportunity discovery, consultation, profile evaluation, introductions, contact coordination, meetings, follow-up, lead or visibility services and related support. Unless expressly stated in a signed written agreement, we are not the manufacturer, brand owner, seller, purchaser, distributor, super stockist, C&F agent, franchise grantor or contracting representative of a third-party brand.
A brand independently controls its eligibility criteria, interest, meeting, due diligence, selection, appointment, commercial offer, supply and continuing relationship. An introduction or Positive Opportunity is therefore not the same as a final appointment or guaranteed business outcome.
Your accepted service confirmation defines delivery
- Package scope: categories, territories, service period, lead quantity, meetings, profile work, visibility, support, milestones and exclusions are only those stated in the applicable written service confirmation.
- Activation: a service normally begins after the required qualifying payment, information and documents are received and activation is confirmed. A different start date may be stated in writing.
- Active period: benefits are available during the stated service period unless an accepted term expressly continues them beyond expiry. Client-requested holds are administered under Section 05, with their effect on validity and refund eligibility set out in Section 07.
- Availability: categories, territories, brand openings and time-sensitive opportunities may change. We may use a reasonably suitable alternative when an exact opportunity is no longer available, subject to the accepted service scope.
- Renewal: renewal is not automatic. To reduce interruption, contact us before expiry. Availability, price, scope and terms may change for the renewed period.
What common service statuses mean
An opportunity or brand has been communicated for evaluation. This does not confirm interest or appointment.
The client is considering the brand and requests time to make a decision. The feedback deadline and process are explained in the three-working-day rule below.
Positive means the client confirms that they are interested in the brand and ready to proceed or start work, subject to the brand's independent acceptance and final written commercial terms.
Negative means the client is not interested in proceeding with the brand. After Negative feedback, we may release the brand or opportunity to another client. If the client later wishes to reconsider the introduced opportunity during the active membership period, the client must inform the Company in writing before resuming commercial discussions or proceeding with the brand. Negative feedback must not be used to conceal dealings with an introduced brand or avoid the agreed service balance, whether directly or through another person or entity acting on the client's behalf.
Positive, Need Time and Negative feedback may be submitted only by the client through the client's registered communication channel after attending the relevant meeting or completing a direct business discussion with the introduced brand. Payment obligations are set out in Section 06 and the Negative-feedback provision above. Any additional status or more specific operational process expressly included in the accepted service confirmation applies to that service.
Timely, accurate cooperation is part of the service
- Provide complete and accurate contact, location, budget, category, infrastructure, experience, business and verification information, and promptly report a material change.
- Remain reasonably reachable through the registered contact channels during the active service period and respond to time-sensitive opportunities.
- Attend confirmed meetings or provide reasonable advance notice when rescheduling is necessary.
- Provide honest written feedback after each relevant interaction in accordance with the status definitions and deadlines in Section 04.
- Inform us when meaningful progress, acceptance, appointment, commercial discussion or commencement occurs with an opportunity introduced through the service, so records and support remain accurate.
- Use brand contacts and business information only for the intended evaluation and do not misuse, resell, mass-distribute or publish confidential contact information.
Every payment must have a clear purpose and official record
Fees paid to Takedistributorship.com are for its own disclosed consultancy, platform, lead, profile, visibility, coordination or related services. Applicable taxes may be added or included as stated in the official proposal or invoice.
We do not request or collect money on behalf of a brand for appointment, security deposit, product supply or stock purchase. A direct commercial payment to another party requires independent verification and its own written terms.
- Payment instructions for our services must be verified through an official proposal, invoice or authorised company email. The beneficiary for our services must be HELLO BUYER. If any different beneficiary is ever proposed, do not pay until an updated invoice is received and the instruction is independently reconfirmed through the published helpdesk or business number.
- Official service emails normally use the domains @hellobuyer.in or @takedistributorship.com. A payment instruction, fee change, refund promise or service-term change received through another address must be reconfirmed through the helpdesk before reliance.
- Request and retain the applicable invoice, receipt or payment acknowledgement.
- When Positive feedback is submitted by the client, the entire outstanding service balance becomes payable on the same day in accordance with the accepted service confirmation. The separate balance-payment trigger for verified business activity after Negative feedback applies as set out in Section 04. Any additional payment trigger, such as a qualified meeting, applies when stated in the accepted service terms.
- Service may be paused for an overdue amount. A late fee applies only if its amount or calculation basis was disclosed in the accepted service terms or invoice and is permitted by applicable law.
Your refund benefit and service conditions
Where the accepted Prime, C.P., add-on or other service expressly includes the 90-day benefit, 100% of the qualifying advance allocated to that eligible service is refundable without interest only if no qualifying Positive Opportunity is recorded within the first 90 calendar days and all applicable eligibility conditions are satisfied.
The provisions below apply to the Prime Package, Channel Partner (C.P.) Package, add-ons and other services. Each service is assessed under its accepted scope, payment allocation and refund terms. In a combined purchase, a benefit attached to one service does not extend to another service or to the Gold component. Other lead-delivery, listing, visibility, profile and digital-setup services follow their own accepted refund terms and the common conditions below.
Assessment period and feedback
The 90-calendar-day period begins when the qualifying cleared advance is received, unless the accepted service confirmation expressly states a different start date. Opportunity status is assessed using the client-submitted feedback process in Section 04. The conditions below explain how service participation, business progress and refund requests are reviewed.
Service delivery and refund terms
Gold Package payments are non-refundable under the contractual cancellation policy, before or after activation, whether purchased separately or with another service. Gold does not include the conditional 90-day refund benefit. We remain responsible for delivering the agreed Gold services. A client-requested cancellation, hold, non-use, non-response, lack of conversion or absence of a Positive Opportunity does not create contractual refund eligibility. Non-excludable legal remedies remain unaffected.
Eligibility, service continuity and refund requests
The following provisions explain how the benefit is assessed and how changes during the engagement are handled. Cancellation, expiry or a decision not to proceed does not independently establish refund eligibility.
- Opportunity record: The no-Positive refund benefit is available only where no qualifying, client-confirmed Positive is recorded within the assessment period. A subsequent change of mind, status change or failure to complete a brand appointment does not reverse a correctly recorded Positive. Factual recording errors are reviewed using the underlying records under Section 08.
- Agreed scope and participation: Eligibility requires accurate information, the documents reasonably needed for delivery and participation as described in Section 05. A later request to change the category, territory, budget or business model does not by itself restart the assessment period or create a new benefit.
- Client-requested holds and non-response: Any conditional refund eligibility for the relevant service engagement will be permanently forfeited if either:
(a) a client-requested hold continues for more than seven consecutive calendar days; or
(b) the client remains non-responsive after three documented Non-Response (N.R.) reminders and expiry of the final response deadline, in accordance with Sections 05 and 08.
Either event independently results in permanent loss of the conditional refund benefit. Subsequent communication, service reactivation, further payment or a courtesy extension does not restore that eligibility. A client-requested hold of any duration does not extend service validity, the expiry date or the applicable refund assessment period; the period is not paused or restarted, and hold days are not added back. - Business progress: The conditional benefit is unavailable where the client has accepted, commenced or contracted with an introduced opportunity, concealed material progress or breached the Negative-feedback provision in Section 04. Any unresolved material breach of the accepted service terms is also considered using the documented service record.
- Changes in client circumstances: Personal or family circumstances; financial limitations or lack of funds; loan apply/rejection, delayed financing or inability to arrange investment; health-related issues; business plan changes; relocation or migration; employment commitments; partnership disputes; investment priority changes; market conditions; and other circumstances arising from the client side do not independently establish refund eligibility, even if the client can no longer proceed. Any separate entitlement is assessed under the accepted refund conditions and applicable law.
- Submitting a request: After the applicable assessment period, please contact the official helpdesk with your registered details, accepted service confirmation, payment reference and relevant records. The qualifying advance must have been received and must not already have been refunded, reversed or recovered through another payment process. We will communicate the review outcome and reasons in writing. Eligible refunds are processed under the accepted refund timeline and any applicable legal deadline, without duplicate recovery of the same amount.
Keep registered contact details current
- Service communication may take place through registered email, phone, WhatsApp, live chat, forms, CRM updates or another authorised digital channel. Clients should retain their accepted terms, payment acknowledgements, meeting records, feedback, hold requests and reminders. Company records may evidence the service history but do not prevent correction of a factual error supported by reliable records.
- A notice sent to registered contact details is treated as delivered in the ordinary course unless a delivery failure is received, reliable contrary evidence is provided or applicable law requires another method. N.R. reminders must be separate written communications identifying the outstanding response or action, sent on separate occasions with a reasonable opportunity to respond between reminders. The third reminder must state a clear final response date and time in Indian Standard Time (IST), explain the refund-eligibility consequence in Section 07, and allow a reasonable final response period. The Company will retain the reminders and available sending or delivery records; a known delivery failure will not count as a completed reminder. Unanswered calls alone do not satisfy this three-reminder procedure.
- Calls may be monitored or recorded for quality, training, service records, security and dispute handling where notified or otherwise permitted.
- We may send relevant service updates and requested opportunity communications. Promotional communication preferences may be managed by contacting us or using an available opt-out method.
- Users are responsible for safeguarding access to their email, phone and messaging accounts and for promptly reporting suspected unauthorised use.
Use only content you are authorised to provide
A user retains the rights they lawfully hold in profile information, images, documents, logos and other content submitted by them. The user grants Takedistributorship.com a non-exclusive, limited permission to store, reproduce, format, communicate and share that content as reasonably necessary to operate the website, deliver the requested service, create an authorised listing or connect the profile with relevant recipients.
The user confirms that submitted content is accurate, lawful and does not violate another person's privacy, confidentiality, copyright, trademark or other rights. We may remove or restrict disputed content while reviewing a credible complaint.
The website design, original text, platform materials, databases, branding and service resources owned by Takedistributorship.com or Hello Buyer Group may not be copied, scraped, republished, sold or commercially exploited without permission. Third-party brand names and trademarks remain the property of their respective owners.
Personal information is handled under the Privacy Policy
Personal information does not become the Company's property merely because it is submitted. It is collected, used, shared, secured, retained and managed for relevant purposes as explained in our Privacy Policy and applicable law.
Where a requested service involves introducing a profile to a relevant brand or business recipient, the information reasonably needed for that purpose may be shared as described in the Privacy Policy.
Users should not send passwords, PINs, OTPs, full payment-card credentials or unrelated sensitive information. Each party should protect non-public commercial information received through the relationship and use it only for the intended purpose, except where disclosure is authorised or legally required.
The platform must be used lawfully and professionally
Users must not use the website, services, contacts or communication channels to:
- Impersonate another person or business, submit false documents, hide a material fact or misrepresent authority, identity, experience, investment or commercial intent.
- Commit or facilitate fraud, money laundering, unlawful payments, harassment, threats, extortion, discrimination or another illegal activity.
- Upload malware, attempt unauthorised access, interfere with security, automate abusive requests or disrupt the website or service.
- Scrape, harvest, resell, spam or misuse profiles, leads, phone numbers, brand contacts, content or platform data.
- Publish knowingly false allegations, fabricated evidence, fake testimonials or manipulated reviews. This does not restrict honest feedback, lawful complaints or the exercise of a legal right.
- Share content that is defamatory, obscene, infringing, deceptive, harmful or otherwise prohibited by applicable law.
Evaluate the final opportunity and agreement independently
Before signing, paying or investing, verify the relevant party's legal identity, GST status, authority, beneficiary, appointment letter, territory, exclusivity, investment, deposit, stock, margin, targets, credit, returns, expiry, termination and dispute terms. Consider independent legal, tax, accounting or industry advice for a material commitment.
Takedistributorship.com cannot control a third party's statements, conduct, financial capacity, product quality, supply, future policy or performance. Client reviews describe individual experiences and do not guarantee identical results. The detailed boundaries are explained in our Disclaimer.
When service access may be paused or ended
We may pause, restrict or terminate a profile, communication channel or service for a material breach, overdue payment, unlawful conduct, abusive behaviour, security risk, false information, misuse of data, repeated non-cooperation or a legal requirement.
Where practical, we will identify the concern and allow a reasonable opportunity to correct it. Immediate action may be taken when delay could create fraud, safety, security, legal or material business risk.
On expiry or termination, future service delivery and access may stop. Accrued payment obligations, confidentiality, intellectual-property protections, dispute provisions and other clauses intended to survive will continue. Any refund question remains governed by the applicable refund terms and mandatory law.
Reasonable boundaries for platform and commercial risk
We aim to perform accepted services with reasonable care according to their written scope. We do not warrant uninterrupted website availability, error-free third-party information, a particular brand response, appointment, conversion, profit, turnover, margin, return, exclusivity, territory or completion timeline.
To the extent permitted by applicable law, Takedistributorship.com and Hello Buyer Group are not responsible for indirect, incidental, special or consequential loss arising from general website reliance, a third party's act or omission, an independently entered commercial arrangement, market conditions or an event outside reasonable control. Responsibility directly connected with a paid service is also subject to its accepted written terms.
A user is responsible for loss, claim or reasonable cost caused by their unlawful conduct, unauthorised content, deliberate misrepresentation or material breach, to the extent established under applicable law.
Use an official channel so the matter can be documented
For a service question, payment verification, complaint or grievance, include your registered name, mobile number, service or invoice reference, a clear description and relevant supporting records. Do not include passwords, OTPs or full payment-card credentials.
We aim to acknowledge a properly submitted grievance promptly and ordinarily work toward resolution within 30 days, subject to the matter's complexity, required verification and applicable law.
How these Terms are interpreted and updated
- Good-faith resolution: before starting formal proceedings, the parties should ordinarily provide written details and a reasonable opportunity to resolve the issue through the grievance channel.
- Governing law: these Terms are governed by the laws of India. Subject to mandatory jurisdiction and statutory rights, courts at Delhi will have jurisdiction over disputes connected with these Terms or services.
- Force majeure: a party is not responsible for delay caused by an event beyond reasonable control, provided reasonable steps are taken to reduce the effect and resume performance when practical.
- Severability: if a provision is found unenforceable, it will be limited or removed only to the necessary extent and the remaining provisions will continue.
- No waiver: delay in enforcing a right, continued assistance, reactivation or a courtesy extension does not automatically waive that right or vary the accepted terms. A case-specific waiver or variation must be expressly confirmed in writing by an authorised Company representative and applies only to the matter stated.
- Assignment: a user may not transfer a paid service or its benefits without written approval. We may transfer operational responsibilities as part of a genuine business restructuring, subject to applicable obligations.
- Entire framework: these Terms and the connected accepted documents form the agreement for the relevant service and replace inconsistent informal discussions on the same subject.
- Updates: we may revise the website Terms for future use, new services, renewals or changes in services, practices or law. Publication of a revised website version does not by itself alter the specific terms already accepted for an active paid service; those terms change only through written agreement or where applicable law requires a change.
Clear information for confident decisions
What will I know before joining a paid package?
Your written service confirmation sets out the package scope, duration, fees, payment milestones and applicable benefits. You can review these details and request clarification before payment, then retain the confirmation with your service records.
How does the conditional refund benefit support eligible clients?
For a package that expressly includes it, the 90-day benefit provides a written basis to request a refund of the qualifying advance if no qualifying Positive Opportunity is recorded during the assessment period, subject to the eligibility conditions. Section 07 explains the benefit and review process.
Who submits feedback about an introduced brand?
You submit your own feedback through your registered communication channel after the relevant meeting or direct business discussion. This records your view of the opportunity. Section 04 explains the available feedback options and decision period.
How can I verify and keep track of service payments?
Use the official proposal or invoice to confirm the payment purpose and beneficiary, HELLO BUYER, and retain the receipt or acknowledgment. Our fees are for our disclosed services; brand deposits and stock purchases are separate transactions. Section 06 explains the payment-verification process.
Where can I get clarification or help with my service?
For service questions, payment verification or assistance, contact helpdesk@hellobuyer.in using your registered details. If a matter needs formal review, grievance@hellobuyer.in provides a documented escalation channel. The contact process is set out in Section 15.
Have a question about your service terms?
Ask for clarification through an official channel before payment or activation, and retain the written response with your service records.
